Contact Us

If you cannot find the information you are looking for below, please contact us through the support link displayed on each article and catalog page. Please be aware that depending on the nature of your inquiry, we may not be able to provide an answer to your question.

Manga & Books

*Inquiries in Japanese only.

Toys/Capsule Toys/Snacks/Snack Toys/Miscellaneous Goods/Fashion, etc.

Inquiries for Bandai Products

Bandai Customer Support

Plastic Models/Figures/Ichiban Kuji/Prizes, etc.

Inquiries for BANDAI SPIRITS Products

BANDAI SPIRITS Customer Support

Purchase and delivery for products on Premium Bandai (online shop website)

Inquiries for Bandai Premium Products for Hong Kong S.A.R & Macau S.A.R, Taiwan, Singapore, and North America

Bandai (Premium Bandai) - Taiwan

Console Games (PlayStation 4, Nintendo Switch, etc.)

Inquiries for Console Games Sold in Japan

Bandai Namco Entertainment

*Inquiries in Japanese only.

Inquiries for Console Games Sold in North America

Bandai Namco Entertainment America

Inquiries for Console Games Sold in Europe

Bandai Namco Entertainment Europe


Naruto X Boruto: Ninja Voltage

Inquiries for the iOS version

*Support is only available in Japanese, English, Chinese (Traditional), and Korean.

Events & Campaigns

Please refer to the event or campaign website.


Please refer to the article's page.


*Project suggestions etc. from customers will not be accepted. Any proposals received from customers will be disregarded and permanently deleted. We appreciate your understanding regarding this matter.